Last updated: May 24, 2018
This document explains the privacy practices and personal data protection standards implemented by Content
Insights, Inc. and its subsidiary Content Insights EAD (jointly hereinafter: the Company).
Here we describe how the Company uses, collects, stores and protects your information when you use our
services and/or our clients' products and services. We hereby state the Company is fully compliant with all
relevant European Union (hereinafter: EU) applicable legislation pertaining to protection of personal data,
especially General Data Protection Regulation (hereinafter: GDPR). All terms in this Statement shall be
interpreted as in the GDPR.
Which data do we process?
The Company collects and processes the following two types of personal data:
- Personal data that the Company collects for its own purposes relating to the provision of its services
or relating to its governance (such as employees' and clients' personal data), where the Company has the
position of the data controller. Personal data collected in the context of the Company's relationship
with its clients are processed solely for the purpose of the optimal fulfilment of the contracts entered
into with the clients and enhancing the clients' experience.
- Personal data of the clients' website visitors that are processed as part of the Company's services,
i.e. web analytics operations, where the Company has the position of the data processor. Processing of
such online identifiers (e.g. IP addresses, cookie identifiers) is limited to what is strictly necessary
for purposes of conducting Company's web analytics services. Clients' website visitors data are
anonymized upon collection so that visitors are no longer identifiable. However, raw personal data of
clients' websites visitors are stored for the purpose of possible re-processing for a period of maximum
7 days. The raw data can be used solely and exclusively for the re-processing purposes in cases when the
Company experiences certain technical or other problems. Clients' website visitors data will not under
any circumstances be used for profiling and/or automated processing of personal data.
Which data do we process?
As a client of the Company you have the right to submit the following requests in regards to your personal
- Confirmation as to whether the Company is processing any of your personal data;
- Access your personal data;
- Correct your personal data in case or errors;
- Delete your personal data;
- Restrict and/or object to the processing of your personal data.
It should be noted that the above only refers to clients and NOT clients' website visitors, since there is no
way of identifying them and answering their requests
Personal data transfers
Clients' data are stored in the EU and United States of America (in accordance with the EU-US Privacy
Shield). There is a possibility of clients' data being transferred to another country but in that case, they
will be additionally notified in accordance with requirements of GDPR.
Clients' website visitors' data (raw data) are stored on Amazon Web Services, in accordance with the EU-US
We don't sell, share or lend any personal data!
This is the case with both clients' data and clients' website visitors data.
Privacy Of Application Users
This section covers your rights as a user of any application developed by Content Insights.
We may contact you:
- for administration reasons related to the Services (e.g. to provide you with password reminders or to
notify you that a particular service, activity or online content has been suspended for maintenance, or
in response to a question that you ask us);
- to provide you with information about our Services, activities or online content, including sending
e-newsletters or similar correspondence and updates or responding to any contact you have made with us,
e.g. on our website, by email;
- to invite you to participate in surveys about our services (participation is always voluntary). Where we
wish to use Your Data in any other way, we will ensure that we notify you and get your consent first.
What Rights Do You Have
As a user, you have the rights to withdraw your consent, to inquire about Personal Data that we have on you
and to request deletion of Personal Data at any given moment. We will reply to those requests in 5 business
days and delete requested data in period no longer than 15 business days. You can exercise your rights by
sending us an email to email@example.com.
Who can I contact to exercise my personal data rights as a client of Content Insights?
The Company's Personal Data Contact Person is Darko Đorđević. This person can be contacted for all
information regarding the Company's use of your personal data at: firstname.lastname@example.org.
Effectiveness and changes to this Statement
This Statement is in effect upon publication on the Company website. All changes made to this Statement will
be published on the Company website with prompt notification during the next visit of the website. All
previous versions of this Statement will be available on the Company website in the future.